Privacy Policy
Vixo respects your privacy and is committed to protecting personal information we collect through our website, services and communications. This policy explains what we collect, how we use it, and the choices available to you.
Last updated: 1 September 2026
Who we are
Vixo is an Australian digital agency providing website development, business systems, animation and marketing services. For privacy enquiries, contact us at support@vixo.au.
Information we collect
We may collect personal information when you contact us, request a proposal, subscribe to updates, or use our website. This may include:
- Name, email address, phone number and company details
- Project requirements or messages you send through our contact forms
- Technical data such as IP address, browser type and pages visited
- Communication records when you interact with our team
How we use your information
We use personal information to:
- Respond to enquiries and provide our services
- Prepare proposals, contracts and project delivery
- Improve our website, communications and client experience
- Send relevant updates where you have agreed to receive them
- Meet legal, regulatory and security obligations
Sharing and disclosure
We do not sell personal information. We may share information with trusted service providers who help us operate our business, such as hosting, email, analytics or project management tools. These providers are required to handle information securely and only for the purpose we specify.
We may also disclose information where required by law or to protect our rights, users or the public.
Cookies and analytics
Our website may use cookies and similar technologies to understand how visitors use the site and to improve performance. You can control cookies through your browser settings, although some features may not function correctly if cookies are disabled.
Data security and retention
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access. We retain information only for as long as needed for the purposes described in this policy, unless a longer retention period is required by law.
Your rights
Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you may request access to, or correction of, personal information we hold about you. You may also withdraw consent for marketing communications at any time.
To make a request, contact support@vixo.au. We will respond within a reasonable period.
Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page with the updated date shown above.
Questions about this page? Get in touch or email support@vixo.au.